Hospital Call Center Representative

Job Summary

To provide exceptional support to physician callers, the part-time Hospital Call Center Representative will answer calls, utilize multiple software systems, and collaborate with internal departments to enhance service delivery during evening shifts every other weekend.

Key responsibilities

• Answer telephone calls and provide seamless service to physician callers
• Respond to inquiries utilizing expert knowledge of physicians, services, and programs
• Participate in staff training and serve as a resource for co-workers as needed

Required qualifications

• Two to three years of customer service experience
• Strong basic computer and keyboarding skills
• Knowledge of common medical and hospital terminology
• Experience in a fast-paced healthcare environment, preferably with clinician interaction
• Proficiency in specialty software such as Infinity, E-Centaurus, Cerner, and/or AMiON is preferred