Hospital Customer Service Representative
This job has been removed
Location: Remote
Compensation: To Be Discussed
Reviewed: Fri, Apr 03, 2026
This job expires in: 6 days
Job Summary
A company is looking for a Hospital Customer Service Representative.
Key Responsibilities:
- Respond to patient inquiries received via the hospital website
- Assist patients in resolving concerns or questions related to hospital services
- Document all electronic interactions in the hospital's CRM system while maintaining patient confidentiality
Required Qualifications:
- High school diploma or equivalent; further education or certification in healthcare administration is a plus
- Working knowledge of EPIC or other Hospital Information Systems
- Proven experience in hospital or physician customer service, preferably 2 years
- Strong proficiency in digital communication tools and platforms
- Basic understanding of medical terminology is preferred
COMPLETE JOB DESCRIPTION
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