Hospital Engagement Analytics Manager
Job Summary
To support health system partnerships, the full-time Hospital Engagement Analytics Manager will provide analytics infrastructure and executive insights, develop dashboards and performance reporting, and enhance client engagement strategies in a remote work environment.
Key responsibilities
- Lead Voice of the Customer and Net Promoter Score (NPS) analytics, including survey administration and executive insight generation
- Develop and maintain standardized dashboards and performance reporting for national health system partners
- Create executive-ready reporting and support strategic account management processes through actionable analytics
Required qualifications
- Bachelor's degree in Business, Healthcare Administration, Finance, Analytics, or a related field
- 5+ years of experience in healthcare analytics, operations, or strategic account management
- Experience in developing dashboards and client-facing analytics
- Knowledge of healthcare operations and performance improvement practices
- Familiarity with Voice of the Customer programs and NPS analytics
Complete Job Description
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