Hospitality Coordinator

Job Summary

Providing best-in-class technical support, the full-time Hospitality Coordinator will manage the Tock customer experience through direct interactions with customers via email, phone, and chat, working Tuesday to Saturday from 2:30pm to 11pm CST.

Key responsibilities

• Assist customers with technical questions in real time through various communication channels
• Reproduce and troubleshoot software issues, managing incident escalations efficiently
• Facilitate customized virtual training sessions for customers based on their needs

Required qualifications

• At least 1 year of experience in an office environment
• 1-2 years of experience in the hospitality or restaurant industry
• Strong organizational skills with the ability to manage project timelines
• Ability to work independently while knowing when to escalate issues
• Effective communication skills