Hospitality Coordinator
Job Summary
To enhance customer interactions, the full-time Hospitality Coordinator will manage the Tock customer experience by providing technical support through various communication channels and facilitating virtual training sessions, working Tuesday to Saturday from 2:30pm to 11pm CST.
Key responsibilities
- Assist customers with technical questions via email, phone, and chat messaging
- Reproduce and troubleshoot software and data issues in test environments
- Facilitate customized virtual training sessions for customers based on their needs
Required qualifications
- At least 1 year of experience in an office environment
- 1-2 years of experience in Hospitality or Restaurant settings
- Highly organized with the ability to manage project timelines
- Comfortable working independently while knowing when to escalate issues
- Strong communication skills
Complete Job Description
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