Hospitality Coordinator
Job Summary
To enhance the customer experience, the full-time Hospitality Coordinator will manage technical support for the Tock platform, providing assistance through various communication channels while working onsite from Tuesday to Saturday, 2:30pm to 11pm CST.
Key responsibilities
- Assist customers with technical inquiries via email, phone, and chat
- Reproduce and troubleshoot software issues in test environments
- Facilitate customized virtual training sessions for customers
Required qualifications
- At least 1 year of experience in an office environment
- 1-2 years of experience in hospitality or restaurant settings
- Strong organizational skills to manage project timelines
- Ability to work independently and escalate issues when necessary
- Proficient in maintaining knowledge of the Tock application and related processes
Complete Job Description
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