Hospitality Customer Success Consultant

Job Summary

Driving client success in a dynamic SaaS environment, the full-time remote Hospitality Customer Success Consultant will manage customer activation, implement The Foundation Framework, and cultivate strong client relationships to enhance performance and guest experiences.

Key responsibilities

• Lead and facilitate the customer activation process, ensuring a captivating onboarding experience
• Drive the implementation and ongoing maintenance of The Foundation Framework
• Regularly communicate program performance to key property leadership and lead quarterly program reviews with stakeholders

Required qualifications

• Bachelor's Degree preferred, with experience in a performance results-focused environment
• 3 to 5 years of leadership experience within the hospitality industry
• Tech-savvy, with SaaS experience being advantageous
• Exceptional presentation skills, both in-person and virtually
• Demonstrated executive presence and ability to influence at all levels