Hospitality Governance Lead
Job Summary
Transforming workplace experiences, the full-time remote Hospitality Governance Lead will manage amenity services and operations for a Fortune 500 client, develop playbooks and training, and lead a team while ensuring exceptional service delivery.
Key responsibilities
- Serve as the subject matter expert for amenity services, providing consultative guidance and aligning strategies with workplace experience goals
- Create and maintain comprehensive playbooks and standard operating procedures for amenity services, ensuring global consistency and regional customization
- Lead and mentor the HX Hospitality team, fostering a culture of excellence and continuous improvement in service delivery
Required qualifications
- Bachelor's degree in hospitality, event management, business administration, or related field
- 10+ years of experience in amenity services, facility management, or hospitality industry
- Proven expertise in at least three amenity areas such as mail operations, AV technology, or food service
- Experience in developing training programs and standard operating procedures
- Strong vendor management skills with a track record of resolving escalations and conducting benchmarking studies
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,015 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
