Hospitality Sales and Customer Service Representative
Job Summary
We're seeking sales-forward, detail-oriented independent contractors to help customers with hotel reservations at upscale properties. In this role, you will assist callers with hotel reservations and booking confirmations while providing first class customer service. This is a great opportunity for those passionate about hospitality.
Why Become a Working Solutions PRO?
- Work from Home: Ditch the commute and enjoy the comfort of home.
- Flexible Hours: Set your own schedule and work when it's convenient for you.
- Diverse Experience: Expand your skillset across various industries while providing exceptional customer service.
- Supportive Environment: We're here to help every step of the way!
Earnings Potential
- US PROs will earn $0.29/customer interaction minute (CIM) up to the equivalent of $17.40 per hour
- Canadian PROs will earn $0.21/CIM (USD) up to the equivalent of $12.60 per hour
- Both with a minimum guarantee of 39 minutes per hour
Skills Needed
- Sales skills
- Excellent customer care skills
- Strongly preferred that contractors be well-traveled and have personal experience booking 4 and 5 star properties
- Hospitality experience preferred
- Friendly tone and professional demeanor
- Tech-savvy and avid computer user
- Excellent written and verbal communication
- Self-motivated and resourceful
Schedule
- Flexible schedule opportunities - you choose your own hours!
- Client phone lines are open 24/7
- Weekday, weekend, night hours available.
Work Environment Requirements
- Quiet, uninterrupted space
- Organized desk area
Technology Requirements
- Personal computer (no tablet)
- Broadband internet connection, with at least 10 MBPS download and 3 MBPS upload speeds
- Wired internet connection to be used during tech setups, while attending education classes and while working (no wi-fi or mobile internet)
- Windows 11 operating system must be used
- Microsoft Defender antivirus software (included with Windows 11) installed, running and up to date
- Wired USB headset with microphone
- Mac Support is limited to Intel-based machines with Windows 11 installed via Apple's Boot Camp utility
- Contractors must have a smart phone, Android tablet, or iPad and be willing to install an authentication app related to program work *Full PC requirements
Important Information Contractors may work from the United States or Canada on this program. We are currently unable to work with contractors residing in California, New York, Pennsylvania, or Washington. Contractors must also successfully pass a criminal background check.
Contractual Relationship: The relationship between you and Working Solutions is a contractual relationship. You will remain an independent contractor for the duration of this program assignment. Working Solutions will not be responsible for withholding taxes on your earnings while contracted with Working Solutions. When you receive your contract, you will be asked to agree to have no claim against Working Solutions hereunder or otherwise for vacation pay, sick leave, retirement benefits, Social Security, worker's compensation, health or disability benefits, overtime, unemployment insurance benefits or employee benefits of any kind. Learn more about what it means to be an independent contractor.
AF 12/31
