Host Experience Manager

Job Summary

Serving as the primary point of contact for a dedicated portfolio of hosts, the full-time Host Experience Manager will proactively manage relationships, drive host accountability, and ensure host satisfaction while working remotely.

Key responsibilities

• Own and manage a portfolio of PadSplit hosts, providing support and strategic guidance to enhance host performance and satisfaction
• Conduct regular performance check-ins and monitor key metrics to drive host accountability and reduce churn
• Lead new host activations and navigate complex host situations, ensuring effective issue resolution and relationship management

Required qualifications

• 3+ years of experience in account management, customer success, or client relationship roles, preferably in real estate or property management
• Strong understanding of platform policies, fee structures, and operational challenges
• Proven ability to manage a large portfolio proactively, identifying issues before they escalate
• Experience using data to inform decision-making and guide host conversations effectively
• Empathetic communication skills, capable of balancing clarity and compassion in difficult situations