HPC Technical Account Manager

Job Summary

A company is looking for an HPC Technical Account Manager.

Key Responsibilities

• Resolve sophisticated technical issues for enterprise customers related to HPC and AI server technologies
• Own and manage customer issues during installation, operation, and maintenance of products
• Develop and document standard methodologies for support processes and improvements

Required Qualifications

• 8+ years of experience in customer support and debugging for hardware and software products
• Profound knowledge of Linux and Networking (LFCS / RHCSA)
• Bachelor's degree or equivalent experience
• Expertise in data center virtualization (VMWARE, Docker, Kubernetes)
• Exceptional interpersonal skills and ability to lead resolution for critical customer issues