HR Associate

Job Summary

To support a growing team, the remote Care Professional HR Associate will manage high-volume inquiries related to employee lifecycle processes, including issue resolution, compliance, and HR support while working a Tuesday to Saturday schedule.

Key responsibilities

• Engage in the full lifecycle of Care Professional complaints and HR-related escalations, ensuring timely resolutions
• Manage high-volume ticket processing and respond to HR inquiries within a 24-hour service level agreement
• Coach market teams on best practices and present trends to HR leadership for process improvement recommendations

Required qualifications

• 3+ years of professional experience, including 2+ years in HR and 2+ years in customer service
• Bachelor's degree, HR certificate, or equivalent experience
• Strong problem-solving skills with the ability to work independently and collaboratively
• Exceptional attention to detail and ability to manage multiple assignments
• Flexibility to work at least one weekend day consistently