HR Case Management Specialist

Job Summary

Managing HR cases and service requests, the full-time HR Case Management Specialist will provide L2/L3 support for UKG HRSD modules, configure HR forms and workflows, and collaborate with various teams to enhance HR service delivery in a remote setting.

Key responsibilities

• Provide L2/L3 support for UKG HRSD modules and manage HR cases in line with defined SLAs
• Configure and maintain HR forms, workflows, and approval processes while monitoring service delivery metrics
• Collaborate with HR, payroll, and IT teams to streamline HR processes and identify opportunities for improvement

Required qualifications

• 4-8+ years of experience in HR Service Delivery, HR Operations, or HRIS support
• Hands-on experience with UKG HR Service Delivery or similar platforms
• Strong understanding of HR case management, knowledge management, and process automation
• Familiarity with HR data privacy, security, and compliance (PII/PHI)
• Experience working in SLA-driven environments and ticketing tools