HR Contact Center Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Apr 21, 2025

Job Category: Human Resources

Weekly Hours: Full Time

Employment Status: Permanent

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for a Manager, People Services to oversee HR Contact Center operations and ensure high-quality customer service for HR inquiries.

Key Responsibilities

Manage day-to-day HR Contact Center services, ensuring timely resolution of inquiries
Monitor service quality and identify process improvement opportunities
Develop forecasts and staffing plans to meet service level agreements

Required Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field required; Master's degree preferred
5+ years of experience in a Customer Service Center or Human Resources role
PHR or SPHR certification preferred

COMPLETE JOB DESCRIPTION

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Job is Expired

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