HR Contact Center Representative

Job Summary

A company is looking for an HR Contact Center Representative II.

Key Responsibilities

• Responds to inquiries from employees, retirees, and family members regarding HR and payroll issues
• Documents interactions and resolves cases in a professional and timely manner
• Coaches users on HR and Payroll self-service technology and escalates complex cases as needed

Required Qualifications

• High School diploma required; Bachelor's degree or professional certification preferred
• 1-2 years of customer service experience, preferably in a human resources contact center
• Basic knowledge of Human Resources Practices and Services
• Flexibility to work within hours of operation and willingness to work overtime
• Ability to maintain a high degree of confidentiality