HR Contact Center Representative

Job Summary

A company is looking for an HR Contact Center Representative I to assist with employee inquiries and concerns remotely.

Key Responsibilities

• Resolve employee inquiries and issues using contact center procedures and reference materials
• Document all inquiries in the contact center case management application
• Forward inquiries to Functional Specialists when in-depth knowledge is required

Required Qualifications

• H.S. Diploma/GED required
• Associate's Degree or equivalent Bachelor's education in HR or related field preferred
• 1 year or more experience in case management systems preferred
• 1 year or more experience in HR, call center, or related field preferred