HR Contact Center Representative

Job Summary

Providing support remotely, the full-time HR Contact Center Representative will manage employee inquiries and concerns through inbound calls and chats, documenting issues and escalating them as necessary while contributing to the knowledge base.

Key responsibilities

• Resolve employee inquiries and issues using contact center procedures and reference materials
• Document all inquiries in the case management application and escalate to specialists when needed
• Identify and suggest improvements for frequent employee issues and processes

Required qualifications

• High School Diploma or GED required
• Associate's Degree or equivalent Bachelor's education in HR or related field preferred
• One year or more experience with case management systems (e.g., ServiceNow, Salesforce) preferred
• One year or more experience in HR, call center, or related field preferred
• Bi-lingual in Spanish preferred