HR Contact Center Representative
Job Summary
Providing primary support for employee inquiries, the full-time HR Contact Center Representative will resolve issues through inbound calls and chats while working remotely from 10:30 AM to 7 PM CST.
Key responsibilities
- Resolve employee inquiries and issues using contact center procedures and knowledge management systems
- Document all inquiries in the contact center case management application
- Identify and suggest improvements for frequent employee issues and processes
Required qualifications
- High School Diploma/GED required
- Associate's Degree or equivalent in HR or related field preferred
- 1 year or more experience with case management systems preferred
- 1 year or more experience in HR, call center, or related field preferred
- Bi-lingual in Spanish preferred
Complete Job Description
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