HR Customer Service Specialist
Job Summary
Serving as a primary point of contact for employees, retirees, and external vendors, the full-time remote HR Customer Service Specialist will manage inquiries related to benefits, leave programs, and HR policies while supporting administrative projects for the HR Benefits team.
Key Responsibilities
- Respond to inquiries regarding payroll, benefits, leave programs, and HR policies
- Research and resolve customer issues using established resources and documentation
- Partner with HR teams to enhance customer experience and ensure effective issue resolution
Required Qualifications
- High School Diploma or equivalent
- 2+ years of customer service experience in a call center environment
- Experience supporting customers in an insurance, benefits, or healthcare environment
- Familiarity with Microsoft Office applications, including Word and Excel
- Experience with HR information systems, preferably Workday
Complete Job Description
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