HR Customer Support Specialist

Job Summary

A company is looking for an HR Customer Support Specialist.

Key Responsibilities

• Serve as the first point of contact for HR-related inquiries from associates and leaders
• Manage an assigned caseload through the ticketing system, ensuring timely and accurate resolution of HR inquiries and transactions
• Ensure consistent application of HR policies and procedures while supporting continuous improvement initiatives within HR operations

Required Qualifications

• 2 to 4 years of experience in HR, customer service, or administrative support
• High School Diploma or equivalent
• Fluency in English and Spanish
• Proficiency with technology systems, including MS Office suite
• Experience with HRIS, preferably Workday, is a plus