HR Operations Coordinator

Job Summary

Providing Tier I support for HR inquiries, the remote HR Operations Coordinator will manage communications through phone, email, and ticketing systems while assisting associates with HR tools and processes.

Key responsibilities

• Serve as the first point of contact for HR inquiries and transaction requests, documenting and sorting cases by complexity
• Answer routine Tier I questions using the knowledgebase and escalate complex issues to higher support tiers as needed
• Educate associates on self-service opportunities and contribute to updates of HR policies and processes

Required qualifications

• High School Diploma or GED equivalent required; Associate's/Bachelor's degree preferred
• Two years of HR operations experience preferred
• One year of experience in a customer service environment preferred
• Ability to navigate HR systems, including Workday and case management tools
• Strong organizational skills and a results-oriented mindset