HR Representative II

Job Summary

A company is looking for an HR Representative II-Contingent/Non Benefit Eligible.

Key Responsibilities

• Manage escalated colleague issues and complex inquiries through calls, live chat, and colleague portal
• Provide first-level support for case escalations from HR Rep I and assist with training on new processes
• Gather analytics and metrics from Contact Center cases for team quality reporting and maintain documentation of processes

Required Qualifications

• High School diploma with three years of experience in an HR specialist or customer support role, or equivalent education and experience
• Preferred Associate's degree in Business Administration, Business Systems, Human Resources, or related field
• Basic knowledge of HRIS (e.g., Workday) and understanding of the impact of transactions on benefits and payroll
• Ability to work independently and manage multiple tasks in a fast-paced environment
• Proficiency in MS Office Suite