HR Service Center Coordinator

Job Summary

A company is looking for an HRSC Coordinator Tier 2 responsible for providing first-line HR support to current and former teammates.

Key Responsibilities

• Provide excellent customer service via phone and email channels
• Act as Subject Matter Expert for Tier 2 Support and manage cases within Salesforce
• Research and resolve HR inquiries within defined SLAs and contribute to process improvements

Required Qualifications

• Bachelor's degree preferred
• 2-3 years of experience in HR Service Center or Customer Service
• 2-3 years of Human Resources experience
• 2-3 years of Workday experience
• Proficient in Microsoft Suite