HR Service Center Representative

Job Summary

Providing excellent customer service, the full-time HR Service Center Representative will address HR-related inquiries, process standard HR tasks, and support special projects while working remotely.

Key responsibilities

• Respond to HR inquiries from employees and external parties through various communication channels, ensuring adherence to standard operating procedures
• Utilize case management tools to document interactions and process HR operational tasks, including data changes and employment verifications
• Identify and recommend process improvements to enhance customer service within the HR Service Center

Required qualifications

• High school diploma or equivalent
• One year of experience related to benefits, payroll, and HRIS systems
• Strong customer service skills with the ability to prioritize responsibilities effectively
• Ability to maintain confidentiality of employee information
• Experience working in a fast-paced environment with shifting priorities