HR Service Center Representative

Job Summary

Providing first-tier HR support remotely, the full-time HR Service Center Representative will manage employee inquiries regarding HR policies and processes, document interactions, and ensure adherence to service level agreements.

Key responsibilities

• Intake and respond to Tier I inquiries via phone and case management tools, utilizing training and resources
• Document inquiries for tracking and resolution, following established procedures and escalation processes
• Assist employees in navigating online HR tools and maintain confidentiality of sensitive information

Required qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
• Bilingual proficiency in English and Spanish
• Experience using HR software and strong computer skills
• Previous experience in Human Resources and/or Customer Service preferred
• Ability to handle conflict and work effectively under pressure