HR Service Center Representative

Job Summary

Providing first-tier HR support remotely, the full-time HR Service Center Representative will manage employee inquiries regarding HR policies and tools while ensuring accurate documentation and compliance with service level agreements.

Key responsibilities

• Intake and respond to Tier I inquiries via phone and case management tools, utilizing company resources
• Document inquiries thoroughly for tracking and resolution, adhering to quality guidelines
• Assist employees in navigating online HR tools and escalate complex issues as needed

Required qualifications

• Bachelor's degree in Human Resources, Business, or a related field, or equivalent experience
• Bilingual proficiency in English and Spanish is required
• Strong computer skills, including experience with HR software and productivity tools
• Previous experience in Human Resources or Customer Service is preferred
• Ability to handle conflict and communicate effectively with all organizational levels