HR Service Center Supervisor

Job Summary

A company is looking for an HR Service Center Supervisor to oversee daily operations and support of HR service center activities.

Key Responsibilities

• Supervise HR Service Center operations including case management, document management, and preboarding
• Monitor key performance indicators (KPIs) and provide coaching to HR representatives to improve performance
• Prepare reports and participate in continuous improvement initiatives to enhance HR practices

Required Qualifications, Training, and Education

• High school diploma or higher in Human Resources, Business Administration, or a relevant field
• 6 years of relevant work experience in Human Resources, Data Analysis, or Program/Case Management without a degree, or 4 years with an Associate's degree, or 2 years with a Bachelor's degree
• Leadership and call center experience preferred
• Professional certifications in Human Resources preferred (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP)