HR Service Center Supervisor

Job Summary

A company is looking for a Supervisor, HR Service Center.

Key Responsibilities:

• Supervise day-to-day operations of the HR Shared Service Center and serve as an escalation point for complex employee inquiries
• Provide coaching and consultation to Specialists and Consultants to enhance service delivery and compliance with HR policies
• Monitor team performance metrics and conduct performance evaluations, ensuring quality and adherence to service standards

Required Qualifications:

• Bachelor's Degree preferred, or a combination of coursework and experience
• 2-5 years of relevant work experience
• Experience in HR policies and employee benefit programs
• Ability to analyze data and make data-driven recommendations
• Experience in performance management and team leadership