HR Services Delivery Leader

Job Summary

A company is looking for a Director, HR Services Delivery Center Leader (Americas).

Key Responsibilities

• Define and execute the HR Services Delivery Center strategy, ensuring alignment with enterprise HR and business objectives
• Oversee the end-to-end delivery of HR transactional and administrative services, maintaining service levels and customer satisfaction
• Lead process standardization and transformation initiatives to improve HR service delivery and employee experience

Required Qualifications

• Minimum of 5+ years of leadership experience in the Human Resources field, specifically managing an HR Service Center
• Extensive experience in HR services and overseeing day-to-day operations of an HR services center
• Deep knowledge of HR service delivery processes across a multi-tier model
• Proficient in ServiceNow case management
• Experience working with global teams and managing vendor relationships