HR Services Manager

Job Summary

A company is looking for a Manager, HR Services.

Key Responsibilities

• Oversee HR Service Center operations, ensuring service delivery quality and continuous improvement
• Lead service effectiveness initiatives and implement performance metrics to enhance customer experience
• Collaborate with IT and stakeholders to improve service center technologies and processes

Required Qualifications

• 5+ years of experience in Client Customer Support and Operations
• 2+ years of managerial or supervisory experience
• Bachelor's degree or equivalent relevant work experience
• Strong understanding of HR policies and service delivery models
• Proven ability to manage escalations and handle confidential information