HR Shared Services Associate

Job Summary

Serving as the first point of contact for employee assistance, the full-time HR Shared Services Associate will respond to inquiries, resolve HR-related issues, and escalate complex cases while maintaining confidentiality in a corporate environment.

Key responsibilities

• Respond to employee inquiries through various communication channels, including phone, chat, and email
• Resolve HR cases professionally and escalate complex issues to management as needed
• Maintain confidentiality and refer employees to appropriate resources and self-service technology

Required qualifications

• High School Diploma or GED
• One year of prior experience in customer service or inbound call centers
• Must be 18 years of age or older