HR Shared Services Representative

Job Summary

Providing first-line HR support, the full-time HR Shared Services Representative will manage tier 1 inquiries related to HR policies, payroll, and benefits while working remotely, preferably from Iowa, Illinois, or Wisconsin.

Key responsibilities

• Answer incoming inquiries with problem-solving and empathy, adhering to service standards
• Assist team members and leaders with HR operations requests throughout the employee life cycle
• Provide professional customer service and support for various HR-related questions and issues

Required qualifications

• Associates degree in HR, business, or technology (or applicable work experience) required
• Bachelor's degree in HR, business, or technology (or applicable work experience) preferred
• Two years of experience in customer service, HR, or IT preferred