HR Shared Services Specialist

Job Summary

A company is looking for an HR Shared Services Specialist.

Key Responsibilities

• Answer HR Helpline calls in English and French Canadian, acting as the initial escalation for inquiries
• Provide general HR support, including payroll, hiring, and employee concerns, while ensuring compliance and effective service delivery
• Document inquiries and escalate cases as necessary, while developing relationships with HR Business Partners

Required Qualifications

• 2-5 years of HR Shared Services or relevant Human Resources experience
• Proficiency in French Canadian (written and spoken)
• Associate's Degree or equivalent work experience required
• Hands-on experience with HR Information Systems and Microsoft Office Suite
• Understanding of Canadian laws and effective HR administration processes