HR Shared Services Specialist

Job Summary

Resolving complex HR issues, the full-time HR Shared Services Specialist will serve as a strategic escalation point between Global Shared Services and Centers of Excellence, providing advanced troubleshooting and enhancing the employee experience in a remote environment.

Key responsibilities:

• Resolve complex Tier 3 HR requests with accuracy and empathy
• Participate in cross-functional projects and contribute to the development of self-service tools
• Analyze service trends to identify opportunities for process enhancements

Required qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field preferred
• 3-5 years of experience in a high-volume HR Shared Services environment
• Experience with HRIS platforms such as Workday, PeopleSoft, or ServiceNow is preferred
• Strong analytical, facilitation, and communication skills
• Ability to maintain confidentiality and manage escalations effectively