HR Shared Services Specialist II

Job Summary

Providing advanced support to teammates and leaders, the full-time HR Shared Services Specialist II will manage complex People Services inquiries and assist with HR topics such as Benefits and Compensation while working remotely.

Key responsibilities

• Respond to and resolve escalated teammate inquiries, ensuring service excellence through cross-functional collaboration
• Utilize critical thinking to independently resolve complex cases and achieve service goals
• Act as a coach and trainer for Tier 1 Specialists, facilitating knowledge transfer and task delegation

Required qualifications

• High school diploma or equivalent required; Bachelor's degree preferred
• 2-4 years of experience in customer service, HR support, or HR shared services
• Strong experience with HRIS platforms (Workday preferred) and case management systems (ServiceNow preferred)
• Proven ability to communicate professionally and coach peers
• Advanced problem-solving skills with the ability to manage workload effectively