HR Specialist II

Job Summary

To support HR operations, the onsite HR Specialist II will resolve complex teammate inquiries, manage reporting and people analytics requests, and coach Tier 1 Specialists while fostering a positive team culture.

Key responsibilities

• Respond to and resolve escalated teammate inquiries, collaborating cross-functionally to ensure service excellence
• Act as a subject matter resource, providing coaching and training to Tier 1 Specialists while reviewing their work for accuracy
• Proactively improve work processes and suggest enhancements to self-service content and AI-assisted tools

Required qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred
• 2-4 years of experience in customer service, HR support, or HR shared services
• Strong experience with HRIS platforms (Workday preferred) and case management systems (ServiceNow preferred)
• Demonstrated ability to coach or mentor peers effectively
• Advanced critical thinking and problem-solving skills with a detail-oriented approach to workload management