HR Support Advisor

Job Summary

A company is looking for an HR Support Advisor who will assist Team Members with inquiries related to Payroll, Leave of Absence, Benefits, and HR Operations.

Key Responsibilities

• Provide first-level support for Team Member inquiries regarding Payroll, Benefits, and HR Operations
• Diagnose and resolve Tier 1 issues, escalating complex cases to Tier 2 departments as necessary
• Manage and document tickets in ServiceNow, ensuring accurate and timely follow-up with Team Members

Required Qualifications

• High school diploma or equivalent required; associate or bachelor's degree in HR or related field preferred
• Previous experience in a customer service or HR support role, preferably in a corporate environment
• Experience with HR systems (e.g., Workday) and ticketing systems is a plus
• Ability to handle confidential information with discretion and professionalism
• Proficient in Microsoft Office Suite and capable of managing multiple inquiries simultaneously