HR Support Center Manager

Job Summary

Managing the delivery of centralized HR support services, the full-time HR Support Center Manager will oversee operations related to employee lifecycle situations, ensuring efficient and customer-focused support while working remotely.

Key responsibilities

• Lead and manage HR Support Center operations and the Coordinator team, ensuring timely resolution of inquiries
• Supervise and develop staff, establishing performance expectations and providing ongoing feedback
• Oversee case management systems to ensure compliance and effective resolution of complex HR inquiries

Required qualifications

• Bachelor's Degree in human resources, business administration, or a related field
• 7+ years of experience in human resources management
• Customer call center experience preferred
• Master's Degree in human resources, business administration, or a related field is preferred
• Ability to interpret and apply HR policies and labor laws