HR Support Center Representative

Job Summary

Resolving inquiries from employees and external parties, the full-time remote HR Support Center Representative II will assist with concerns related to HR processes and policies through various communication channels while striving to meet service levels and business performance goals.

Key responsibilities

• Respond to customer inquiries and execute key tasks in accordance with defined procedures
• Investigate issues and determine methods for resolution, escalating complex cases as necessary
• Manage escalated cases and participate in special projects while ensuring high-quality service delivery

Required qualifications

• Bachelor's Degree in a related field preferred, or equivalent experience
• 2-3 years of HR experience required
• 2-3 years of contact center experience required
• 0-1 years of experience in the healthcare industry preferred
• Ability to work effectively in a fast-paced, self-directed team-based environment