Human Resources Call Center Representative

Job Summary

Providing exceptional customer service in a remote environment, the full-time Human Resources Call Center Representative will manage inbound inquiries, offer support on HR policies, and collaborate with internal teams to ensure high-quality service delivery.

Key responsibilities

• Provides ongoing coaching and troubleshooting support for the Workday HRIS system
• Answers general People Services questions and addresses teammate concerns
• Logs calls and inquiries into the tracking system while maintaining accurate documentation

Required qualifications

• High School Diploma or equivalent
• 1-2 years of experience in Human Resources, including policy and procedure
• 1-2 years of experience in a call center environment
• Experience with VMS/HR systems is preferred
• Proficiency in managing multiple communication channels, including phones and chat