HVAC Customer Coordinator

Job Summary

A company is looking for an HVAC Customer Resource Coordinator.

Key Responsibilities

• Receive and schedule customer calls for service, managing technician schedules to ensure timely completion of maintenance
• Communicate service plans to customers and follow up to ensure satisfaction with completed work
• Maintain accurate customer account information and assist with administrative tasks related to service operations

Required Qualifications

• High school diploma or equivalent required
• Two to five years of service industry experience managing service operations and/or scheduling
• Ability to work independently and demonstrate strong organizational skills
• Strong interpersonal skills for effective communication with clients
• Ability to handle multiple projects and prioritize tasks based on business goals