HVAC Service Coordinator

Job Summary

Managing office support for the HVAC service department, the full-time hourly HVAC Service Coordinator will handle call intake, customer service, and administrative tasks in a fully remote environment.

Key responsibilities

• Coordinate on-demand billable calls and schedule preventative maintenance visits for customers
• Manage customer service issues and ensure effective communication with service crews and clients
• Handle inbound calls for sales, confirm service visits, and follow up on proposed work

Required qualifications

• High School diploma or equivalent; Bachelor's degree in a relevant field preferred
• 3+ years of experience in a customer service role; HVAC experience preferred but not required
• Proficiency in MS Office and experience with CRM software, such as Salesforce, preferred
• Ability to work independently and manage time effectively
• Proficiency in reading, writing, and communicating in English