IAM Support Specialist - Bilingual

Job Summary

Supporting enterprise identity security platforms, the full-time IAM Support Specialist - Bilingual will provide Level 2 support for IAM technologies, troubleshoot access-related issues, and assist with identity lifecycle management in a remote environment.

Key Responsibilities

• Provide Level 2 operational support for enterprise IAM environments
• Troubleshoot and resolve authentication, authorization, provisioning, and SSO-related incidents
• Support identity lifecycle management processes, including onboarding and role management

Required Qualifications

• U.S. Citizen with the ability to obtain and maintain a government security clearance
• Fluent in both English and Spanish (written and verbal)
• 2+ years of experience supporting Identity and Access Management solutions
• Experience with IAM platforms such as SailPoint, Okta, or IBM Verify
• Understanding of access provisioning, authentication, and identity governance concepts