IBM Support Technician II

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Mon, Jul 21, 2025

Job Category: Information Technology

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Some College, Bachelors

Job Summary

A company is looking for an IBM Service Support Technician II to provide Level 2 technical support for IBM systems.

Key Responsibilities

Provide Level 2 support for IBM systems, diagnosing and resolving hardware, software, and network issues
Monitor system performance and conduct routine maintenance, including firmware updates and backups
Respond to incidents and service requests, documenting troubleshooting steps and participating in root cause analysis

Required Qualifications

5+ years of experience in Level 2 technical support for IBM systems
Hands-on experience with IBM Power Systems, zSeries, and storage solutions
Bachelor's degree in IT, Computer Science, or related field preferred, or equivalent experience
IBM Certified Specialist and ITIL v3/v4 certification preferred
In-depth experience with Power Server platforms and familiarity with ITIL-based case management systems

COMPLETE JOB DESCRIPTION

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Job is Expired

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