IBM Verify Support Specialist

Job Summary

Providing L2 support for IBM Verify and IAM-related services, the full-time IBM Verify Support Specialist will troubleshoot authentication and access management issues while communicating effectively in both English and Spanish in a remote environment.

Key responsibilities

• Provide L2 support for IBM Verify and IAM-related services
• Monitor systems and respond to alerts in a 24/7 operations environment
• Troubleshoot and resolve user access, provisioning, and federation-related incidents

Required qualifications

• 2+ years supporting IBM Verify or similar IAM platforms (Okta, Azure AD, Ping)
• Strong understanding of IAM concepts (SSO, MFA, SAML, OAuth)
• Experience in a production support or shift-based environment preferred
• Fluency in Spanish and English (spoken and written)
• Experience with ITSM tools (ServiceNow, Remedy, Jira)