ICE Support Specialist
Job Summary
Providing customer support for the Mortgage Servicing platform, the full-time remote ICE Support Specialist will manage system support activities, including configuration, maintenance, and issue resolution, while contributing to various initiatives across ICE-related systems.
Key responsibilities
- Provide Level 1 and Level 2 support for ICE/MSP and related servicing platforms
- Maintain lifecycle documentation and track vendor deliverables, SOWs, and implementation milestones
- Support multiple concurrent initiatives and collaborate with cross-functional teams on system enhancements
Required qualifications
- 5+ years of mortgage servicing experience (operations or system support)
- Hands-on experience with ICE/MSP or similar servicing systems
- Experience in a system support or administration role
- Demonstrated ability to manage and prioritize multiple tasks and deadlines
- Proven ability to work independently and take initiative
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 47,805 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
