ICHRA Account Manager

Job Summary

Managing employer client relationships, the full-time ICHRA Account Manager will educate clients about the ICHRA product, ensure timely onboarding, and facilitate communication between clients and internal teams while working in a hybrid environment.

Key responsibilities

• Educate employer clients on Gravie's ICHRA product and services
• Coordinate and manage ongoing client relationships, including regular outreach and contract discussions
• Assist clients through plan renewals by determining affordability and establishing contribution strategies

Required qualifications

• Bachelor's degree or equivalent experience in customer service
• Minimum of 3 years of customer service or account management experience
• Account management experience in the health insurance or healthcare industry, ideally in the ICHRA space
• Demonstrated ability to work independently with strong organizational skills
• Experience working in a dynamic environment, such as a startup or emerging growth company