ICR Information Request Specialist

Job Summary

Providing exceptional service to facilitate timely resolution of client accounts, the full-time remote ICR Information Request Specialist will update patient accounts, access necessary information from client systems, and assist with special projects while acting as a liaison between claims representatives and providers.

Key responsibilities

• Update patient accounts with information received from hospitals and follow up with the Contact Specialist
• Access client systems to obtain necessary information and monitor requests to ensure timely processing
• Assist IT in resolving access issues and perform special projects as assigned

Required qualifications

• High school diploma or equivalent required
• Ability to communicate effectively and professionally with external and internal customers
• Demonstrated ability to work independently and follow through on assignments with minimal direction
• Proficiency in Excel and Word, with the ability to learn varied hospital databases
• Strong attention to detail and organizational skills