Idaho Licensed Call Center Representative

Job Summary

A company is looking for a Call Center Representative - Healthcare.

Key Responsibilities

• Handle high-volume inbound calls from members, providers, and stakeholders
• Resolve inquiries related to healthcare services, eligibility, and claims
• Accurately document interactions while maintaining quality and compliance standards

Required Qualifications, Training, and Education

• 2+ years of call center or customer service experience, preferably in a high-volume environment
• Experience supporting Medicaid, healthcare, or claims-related inquiries
• Ability to multitask and navigate multiple systems during live calls
• Basic proficiency with Microsoft Office and computer systems