Idaho Licensed Call Center Representative

Job Summary

To support customer satisfaction, the full-time Idaho Licensed Call Center Representative will engage in inbound phone interactions, deliver meaningful solutions, and build relationships with customers while working remotely from 10:00 am to 6:30 pm MDT.

Key responsibilities

• Deliver exceptional customer service through inbound calls, ensuring each customer feels valued
• Provide information and solutions regarding products and services to enhance customer experiences
• Participate in a comprehensive 13-week paid training program to develop skills in technology and banking

Required qualifications

• High school diploma or equivalent
• Must reside within 90 miles of an Idaho location
• Experience in customer service or banking is preferred
• Ability to navigate multiple computer systems and strong keyboarding skills
• Passion for serving others and a commitment to continuous learning